OUR PRIVACY POLICY

Background to this privacy policy

This Privacy Policy outlines how we handle personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles. This policy applies to all personal information we collect, whether through our website or other means. 'Personal information' is defined as any data about an individual who is reasonably identifiable, regardless of its truth or form.

Our commitment 

We are dedicated to managing your personal information transparently and responsibly. Our practices and procedures, including a Board-approved Privacy Policy and Privacy Procedure ensure we meet these obligations.

How we collect personal information

We usually collect personal information directly from you. This can happen when you fill out forms, use our website, or contact us by phone, email, or in writing. This policy does not cover aggregated data that doesn’t identify individuals, which we may create for internal purposes.

Types of personal information we collect 

We only collect personal information necessary for our functions. This may include:

• Contact details

• Educational qualifications

• Employment history

• Complaint details

Recorded conversations

We may record phone conversations with our Trading and Financial Risk and Settlements teams to document transactions with energy counterparties. These recordings are used only for evidentiary purposes and will not be disclosed without legal authorization or consent.

How we use personal information

We use personal information only for its intended purpose or related purposes reasonably expected, unless:

• You consent to other uses

• It’s required by law

• It’s necessary to prevent a serious threat to life, health, or safety

We use your personal information to improve our services. We don't sell, rent, or trade your information. We may use it to:

• Conduct business and manage our operations

• Maintain records and reports

• Ensure safety and compliance

• Assess job applications

• Keep you updated on our activities

• Respond to inquiries or requests

• Resolve complaints

• Comply with legal obligations

We may disclose your information if required or authorized by law, with your consent, or to our affiliates, employees, and service providers who assist in our operations.

Accessing and correcting your information

You have the right to access and correct your personal information. Contact us to request access or corrections. We aim to keep our records accurate, up-to-date, and relevant. If we can't provide access or make corrections, we'll explain why in writing.

Disclosure of personal information

We may share personal information with certain organisations as detailed in our Privacy Procedure, but only under specific conditions ensuring your privacy is maintained.

Protecting your information

We store personal information securely in both hardcopy and electronic forms. We take reasonable steps to protect it from misuse, loss, unauthorized access, modification, or disclosure. We also securely destroy or de-identify personal information when it's no longer needed.

Overseas storage

Most of our data is stored in Australia, except for one system hosted in the United States. We won't transfer your personal information overseas unless necessary.

Complaints

If you have a privacy-related complaint, contact us. We'll respond within 30 days. You can also lodge a complaint with the Office of the Australian Privacy Commissioner.

Cookies

Our website does use cookies through Google Analytics. We may update our cookie policy and will notify you of any changes.

Changes to this policy

We may update this Privacy Policy from time to time. Check our website for the latest version. This policy was last updated on 6 November 2020.

Contact us

For privacy-related inquiries, email us at privacy@stanwell.com